Terms & Conditions
Effective Date: 03/28/2025
Welcome to DocTalk! By accessing and using our services, you agree to comply with the following Terms and Conditions. Please read them carefully before using our platform.
1. Acceptance of Terms
By using DocTalk, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
2. Services Provided
DocTalk provides telehealth services to facilitate medical consultations and discussions between patients and experienced physicians. Our services are intended to provide general medical guidance, education, and support but do not replace an in-person visit with a healthcare provider when necessary.
Key points to note:
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DocTalk does not provide emergency medical services. If you are experiencing a medical emergency, please call 911 or go to the nearest emergency room.
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We do not prescribe controlled substances or handle life-threatening conditions.
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Our services are not a substitute for regular medical care or treatment by your primary care provider.
3. Eligibility
To use DocTalk, you must:
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Be at least 18 years old or have parental consent if you are a minor.
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Provide accurate and truthful medical information during consultations.
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Agree that our physicians have the right to refuse services if they determine a telehealth consultation is inappropriate for your condition.
4. Privacy and Confidentiality
Your privacy is important to us. We comply with all applicable laws regarding the protection of your personal health information (PHI).
Data Collection & Usage:
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Personal and medical information you provide is used solely for consultation and medical discussion purposes.
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We implement security measures to protect your data, but we cannot guarantee absolute security over the internet.
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By using our services, you consent to the collection and use of your information in accordance with our Privacy Policy.
5. Payment and Fees
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Fees for consultations are clearly stated before booking an appointment.
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Payments must be made in full before the consultation begins.
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DocTalk does not accept insurance at this time.
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Refunds are subject to our cancellation policy.
6. Cancellations and Refunds
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Appointments can be canceled or rescheduled up to 24 hours before the scheduled consultation.
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Late cancellations or no-shows may result in a full charge for the appointment.
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Refunds will be issued only in cases where DocTalk is unable to provide the agreed-upon service due to technical issues or physician availability.
7. Medical Disclaimer
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DocTalk provides medical consultations for informational and educational purposes only.
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Our physicians offer medical advice based on the information you provide but cannot conduct physical examinations.
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You agree that DocTalk is not liable for any decisions or actions you take based on the information provided during consultations.
8. Limitation of Liability
DocTalk, its physicians, and affiliated personnel shall not be held responsible for:
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Any misdiagnosis, treatment decisions, or medical advice provided based on incomplete or inaccurate information shared by the patient.
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Any technological issues, including but not limited to disruptions, errors, or delays in service.
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Any indirect, incidental, or consequential damages resulting from the use of our services.
9. Modification of Terms
DocTalk reserves the right to update or modify these Terms and Conditions at any time. Continued use of our services after any changes constitutes your acceptance of the new terms.
10. Governing Law
These Terms and Conditions are governed by the laws of [Insert State/Country]. Any disputes arising from the use of our services shall be resolved in accordance with local laws.
11. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us at:
Address:
P.O. Box 23231
Rochester, NY 14692
By using our services, you acknowledge and agree to these Terms and Conditions. Thank you for choosing DocTalk!